Service Announcement - End of Service

Thank you for your interest in the Samsung Milk Music service. We have ended support for Samsung Milk Music as of September 22, 2016.

You may continue your music experience by signing up for Slacker Radio, the service that powered Samsung Milk Music.  Sign up now to enjoy a 14-day free trial of Slacker Radio Plus with no ads, unlimited skips, and offline mode!

Related Questions

What happened to Samsung Milk Music?
Is there a way to continue enjoying songs currently hosted on Samsung Milk Music?
Why has the Samsung Milk Music service ended?
What happened to paid and subscription-based accounts?
Which devices were affected by this change?
How do I remove the Samsung Milk Music app from my device?
What is the behavior of the app on my device now that the service has ended?
What is the difference between the Free Slacker Radio and Slacker Radio Plus?
What will happen to all my playlists? How can I continue to enjoy these playlists after the Milk Music service has ended?
Who do I contact if I have any other questions about Slacker?
 

What happened to Samsung Milk Music?

Samsung discontinued the Samsung Milk Music service in the United States on September 22nd, 2016.  We will continue to invest and refine our strategy to deliver new and engaging connected experiences that span across the Galaxy family of products and services.

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Is there a way to continue enjoying songs currently hosted on Samsung Milk Music?

The Samsung Milk Music service officially concluded its operations on September 22, 2016. Customers will be able to transfer their listening history, favorites, and preferences to Slacker Radio, which powered Samsung Milk Music. Simply open the Milk app and click on the “Try Now” button. For technical assistance with any of Slacker’s services, please contact Slacker Radio Customer Support directly via email at [e-mail], or via live chat at www.slacker.com/support/livechat.

IMPORTANT: Use of the Slacker Radio service is contingent upon the end user agreeing to the Slacker Radio Terms of Use and Privacy Policy.

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Why has the Samsung Milk Music Service ended?

We are continuing to invest and refine our strategy to deliver new and engaging connected experiences that span across the Galaxy family of products and services.

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What happened to paid and subscription-based accounts?

Our monthly auto-renew system automatically suspended all auto-renew requests, and no future charges related to the Samsung Milk Music service will apply to former accountholders.

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Which devices were affected by this change?

Galaxy S® III
Galaxy Note® II
Galaxy S® 4
Galaxy Note® 3
Galaxy Mega™
Galaxy S® 4 mini
Galaxy S® 5
Galaxy S® III mini
Galaxy S® 6
Galaxy S® 6 Edge
Galaxy S® 6 Edge+
Galaxy S® 7
Galaxy S® 7 edge
Galaxy Note® 4
Galaxy Note® Edge
Galaxy Note® 5
Galaxy Tab® S2
Galaxy Tab® E
Galaxy Tab® A
Galaxy Tab® S
Galaxy Tab® Pro
Galaxy Note® Pro
Galaxy Note® 8.0
Galaxy Note® 10.1, Note® 10.1 (2014 Edition)
Galaxy Tab® 4 family
Galaxy Tab® 3 family
Gear® S Smartwatch
Gear® S2 Smartwatch

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How do I remove the Samsung Milk Music app from my device?

Please see the below instructions for Standard Installation (i.e. via Google Play store) and Pre-Installation (via Carrier or Original Equipment Manufacturer)

Standard Installation (via Google Play store)

If the app was not pre-installed on the device, customers may remove the Samsung Milk Music app by following the below steps:

1. Open the Settings menu on the smartphone, and select Application Manager (alternatively, Applications > Application Manager).


2. Scroll down and select Samsung Milk Music.


3. Select Uninstall.


4. Tap OK to confirm.

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Pre-Installation (via Carrier or Original Equipment Manufacturer)

Users may generally disable/hide the Samsung Milk Music app by following the below steps:

1. Open the Settings menu on the smartphone, and select Application Manager (alternatively, Applications > Application Manager).


2. Scroll down and select Samsung Milk Music.


3. Select Disable.


4. Tap DISABLE to confirm.


5. Select OK to reset the app to the factory settings.

NOTE: All Samsung Milk Music data will be cleared upon confirmation of the reset.

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What is the behavior of the app on my device now that the service has ended?

Customers using the latest version of the Samsung Milk Music app will encounter a dialog message that provides information surrounding the sunset of the Samsung Milk Music service. If a customer only has an older version of the Samsung Milk Music app installed, the app may produce certain login errors or connection issues which will prevent further usage of the service.

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What is the difference between the Free Slacker Radio and Slacker Radio Plus?

Users may listen to Slacker Radio for free at any time. Frequent listeners may sign up for Slacker Radio Plus ($3.99 per month) to remove all ads, gain unlimited song skips, and access Slacker’s patented offline mode. Also available is Slacker Premium ($9.99 per month), which offers on-demand playback of a wide selection of songs & albums, custom playlist creation, and much more.

After completing the transfer process, Samsung Milk Music customers who log in to Slacker Radio for the first time will have immediate access to the free version of Slacker Radio, as well as a complimentary 14-day trial offer for Slacker Radio Plus ($3.99 per month thereafter).

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What will happen to all my playlists? How can I continue to enjoy these playlists after the Samsung Milk Music service has ended?

Samsung Milk Music listeners have the option to transfer their listening history to Slacker Radio by leaving Samsung Milk Music and signing up for a Slacker Radio account. As part of the migration process, all the playlists, favorites, and preferences associated with Samsung Milk Music account will transfer to the new Slacker Radio account! Simply open the Milk app and click on the “Try Now” button.

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Who do I contact if I have any other questions about Slacker?

Please contact Slacker's Customer Support team via [e-mail], or via live chat at www.slacker.com/support/livechat.

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